F.A.Q.

Answers to our most common Questions

1 How do I book a service?
You can make an appointment online by visiting our locations page and choosing your preferred studio. If you’d prefer to book via phone, our Concierge Team is happy to help! Please call (617) 684-2750.
2 Do I need to book in advance?
You are welcome to walk in though we do recommend scheduling in advance if possible. We often fill up quickly and pre-booking your appointment guarantees your mini moment of luxury.
3 How do I book a group (2-4)?
For parties of two to four people, please call our Concierge Team at (617) 684-2750.
4 How do I book a group (5 or more)?
Please complete the Group Booking form to book services for parties of five or more. Whether it’s a bridal shower or a day of R&R, we’re excited to be part of your celebration.
5 Cancellation policy?
Should something come up, we ask that you kindly give us 24 hours notice. You can reschedule or cancel your appointment online by logging into your account or by calling our Concierge Team at (617) 684-2750.
6 Late policy?
Running fashionably late? Give us a call to let us know. In the event you are late, we cannot guarantee that your service(s) will be performed in full, but we will do our best to accommodate you or reschedule your appointment. If we perform an abbreviated service due to your late arrival, you will be charged for your originally scheduled service.
7 How can I pay for services and gratuity?
Our CA, RI, and TX studios have gone cashless for services. We accept all major cards (Visa, Mastercard, American Express, Discover) and MiniLuxe gift cards. We do not accept checks. You can purchase MiniLuxe gift cards online or at any of our studios. In addition to the above, our MA studios will continue to accept cash for services.
8 How can I pay for gratuity?
Your nail designer or waxing editor prefers cash or Venmo payments for gratuity, however any of the above forms of payment are accepted and appreciated.
9 What types of polish does MiniLuxe offer?
We offer three types of polish for hands and feet: MiniLuxe Pure Polish, Performance Polish, and LED Gel Polish. Our colors are curated seasonally to reflect the latest runway trends. Learn more about our polish selection on our Services page.
10 MiniLuxe Pure Polish is 8-free. What does that mean?
MiniLuxe Pure Polish is ingredient-conscious without sacrificing quality. Our formula is 8-free, meaning it’s free of the following eight ingredients typically found in nail polish that have been linked to toxicity: Formaldehyde, Toluene, DBP (Dibutyl Phthalate), Formaldehyde Resin, Camphor, TPHP (Triphenyl Phosphate), Ethyl Tosylamide, and Xylene.
11 What if I have gel on my nails?
For clients with existing light-setting gel manicures or pedicures, please be sure to book your service with gel removal. This is an additional 15 minute service that ensures we have enough time to remove your gel in the safest way possible. If you do not select gel removal we cannot guarantee your services will be performed in full. Please note we do not remove acrylics or hard gel.
12 How can I keep my nails healthy and fresh after leaving the studio?
We recommend applying MiniLuxe Pure Shine two days after your service and MiniLuxe Nourishing Oil as needed. MiniLuxe Nourishing Oil contains a light yet nutrient-rich blend of grapeseed and avocado oil, vitamin E, and pure essential oils, perfect for enhancing nail health regardless of season. MiniLuxe Pure Polish is also great for touch ups when you aren’t near a studio.
13 What if my polish chips?
Our Chip Fix Policy guarantees you a flawless polish application for up to three (3) days for Signature services, five (5) days for Performance services, and seven (7) days for Gel services. If your polish chips within this time, simply call our Concierge Team at (617) 684-2750 to schedule a time to stop in and we’ll take care of the rest. Please note our Chip Fix Policy is not valid at the MiniLuxe Training Studio.
14 Where can I purchase MiniLuxe Pure Polish?
MiniLuxe Pure Polish is available for purchase exclusively in-studio. For a complete list of studios by region, visit our Locations page.
15 What is your return policy?
Retail purchased at full price may be returned for a full refund to the original form of payment up to 14 days from the purchase date. Proof of purchase must be provided at the time of return.
16 Can I host an event at MiniLuxe?
Please email us at events@miniluxe.com if you are interested in hosting an in-studio or off-site event.
17 Do you allow pets?
We love our pets but aren’t able to allow them inside the studio per board of health regulations. Service animals are welcome. We appreciate your understanding.